Wellness Plan Summary
- Minimum 3-month commitment
- Payments are taken on the 1st of every month
- 14 days’ written notice required for cancellations and freezes
- Sessions roll over while your plan is active
- Plans are non-transferable and non-shareable
Important Note for the Client/Patient:
By enrolling in a Wellness Plan, you agree to the following Terms & Conditions. These terms are designed to ensure clarity, fairness, and smooth operation of your membership.
1. Membership & Plan Tiers
By signing up for a Wellness Plan, you agree to be bound by these Terms and Conditions.
- We may update, rename, or restructure our Wellness Plan tiers at any time.
- The specific inclusions, treatment allocations, and monthly fees for your selected plan are detailed on our official website at the time of registration and confirmed in your purchase email.
- Depending on your tier, treatment allocations are either refreshed monthly or accumulated proportionally over time, as outlined in your selected plan.
- Active members may purchase additional “top-up” sessions at their plan’s preferential member rate.
2. Minimum Commitment & Billing
- Minimum Term: All Wellness Plans are subject to a strict minimum commitment of three (3) months from the date of sign-up.
- Early Cancellation: You may request cancellation before completing the 3-month minimum term; however, you will be charged for the remaining balance of the minimum period.
- Monthly Payments: By enrolling, you authorise automatic monthly recurring payments.
- Billing Date: All payments are taken on the 1st of each calendar month, regardless of your sign-up date.
3. Booking Process & Monthly Access
- On the 1st of each month, you will receive an email containing a direct booking link.
- This link will take you to the booking calendar, where your allocated sessions are already pre-assigned for that month.
- You may adjust or reschedule these bookings where required, subject to availability.
4. Treatment Credits & Usage
- Your monthly sessions are allocated in line with your plan.
- Unused sessions do not expire at the end of the month and will remain on your account to be used at a later date while your membership is active.
- All unused sessions must be used during an active membership period.
- Upon cancellation, any remaining unused sessions are forfeited and cannot be refunded or exchanged.
5. Cancellation & Notice Period
- You may cancel your plan after completing the 3-month minimum term.
- A minimum of 14 days’ written notice is required for all cancellations.
- Cancellation requests must be submitted via email to: websupport@pw-therapy.com
- Requests made via phone, social media, or in person will not be accepted.
14-Day Rule:
- To avoid being charged for the following month, notice must be received on or before the 14th of the current month.
- If notice is received after the 14th, one final payment will be taken on the 1st of the following month, after which your plan will end.
6. Freezes / Pauses
- Wellness Plans may be frozen for a maximum of 3 consecutive months.
- All freeze requests must be submitted in writing via email and are subject to the same 14-day notice rule.
- No sessions or benefits can be used during a freeze period.
- Payments are paused during an approved freeze period and will automatically resume once the freeze ends.
7. Non-Transferable Plans
- Wellness Plans are strictly non-transferable and non-shareable.
- Sessions, credits, or benefits cannot be used by or transferred to another individual.
8. Booking, Availability & Missed Appointments
- Members receive priority access; however, all appointments remain subject to availability.
- We strongly recommend booking sessions in advance.
- Our standard cancellation policy applies: missed appointments or insufficient notice may result in the loss of that session.