Legal Disclaimer

Information on www.pw-therapy.com (and any associated domains/subdomains) is provided for general information only and is not a substitute for medical advice from a qualified healthcare professional. PW Therapy embraces an integrative, holistic, functional and complementary approach to health. Always discuss health concerns with your GP or primary care physician.

Patient testimonials and opinions appearing on this website reflect individual experiences and do not guarantee specific results. The views expressed may not be the views of PW Therapy. Nothing on this website should be taken as a cure for any disease or health problem. If you have concerns about any content, please contact us at admin@pw-therapy.com.

In an emergency, call 999 (or your local emergency number).

Terms of Website Use

Last updated: 26 September 2025

By using our site, you confirm that you accept these Terms and agree to comply with them. If you do not agree, do not use our site.

Information about us

This site is operated by Philip Wheeler Therapy (trading as PW Therapy, also operating Wheeler Medicine and Elevate 40+).
Registered contact: Philip Wheeler Therapy, 90a High Street, Stony Stratford, Milton Keynes, Buckinghamshire, MK11 1AH.
Email: admin@pw-therapy.com.

Accessing our site

Access is provided on a temporary basis. We may suspend, withdraw, discontinue or change any part of our site without notice. We will not be liable if our site is unavailable at any time.

Age

You should be 18 or over to use our site. Minors may only use our services with appropriate permission and direct supervision by a parent or legal guardian.

Reliance on information

Materials on our site are for general information only and are not legal, medical or other professional advice. We do not accept responsibility for losses arising from reliance on content.

Intellectual property

We own (or license) all intellectual property on this site. You may print one copy or download extracts for personal reference only. You must not modify copies or use content separately from accompanying text. Commercial use requires our prior written consent. If you breach these terms, your right to use our site ends immediately and you must destroy any copies.

Site changes

We aim to update our site regularly and may change content at any time. Any material may be out of date at any time and we are under no obligation to update it.

Viruses, hacking and other offences

You must not misuse our site by introducing viruses, trojans, worms, logic bombs or other harmful material, attempting unauthorised access, or attacking our site (including denial-of-service). Breaches may be reported to law enforcement under the Computer Misuse Act 1990. We are not liable for loss or damage caused by harmful material that may infect your equipment.

Links from our site

Links to third-party sites are provided for information only. We have no control over their content or policies and accept no responsibility for them.

Liability

To the fullest extent permitted by law, we exclude all conditions, warranties and representations that may apply to our site or any content on it. We will not be liable for any loss or damage (whether in contract, tort, negligence or otherwise) arising from use of, or reliance on, our site or content. This does not exclude liability that cannot be limited by law (e.g., death or personal injury caused by negligence, fraud or fraudulent misrepresentation).

Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

If you have any concerns about material on our site, please contact admin@pw-therapy.com.

Privacy & Cookie Policy

Last updated: 26 September 2025

We are committed to protecting your privacy and complying with the UK GDPR, the Data Protection Act 2018, and PECR for electronic marketing.

Who we are (Data Controller)

Philip Wheeler Therapy (trading as PW Therapy; also operating Wheeler Medicine and Elevate 40+).
Address: 90a High Street, Stony Stratford, Milton Keynes, Buckinghamshire, MK11 1AH.
Email: admin@pw-therapy.com.

This policy applies to pw-therapy.com and related digital services (together, the “Services”). Clinical consents/records are governed by separate clinical policies provided at the point of care.

What we collect

• Identity & contact data: name, email, phone, address.

• Engagement data: page views, clicks, downloads, form submissions, preferences.

• Technical data: IP address, device, browser, approximate location.

• Marketing data: consents, newsletter preferences, interactions.

• Health information (special category): only if you knowingly provide it (e.g., clinical intake forms, consultation requests). Health data is not required to access general site content.

How we collect it

• Directly from you (forms, enquiries, bookings, email/phone).

• Automatically via cookies, pixels and similar technologies (see Cookies).

• From service providers acting on our instructions (e.g., booking, CRM, email/SMS).

Why we use it (Purposes & lawful bases)

• Provide services & respond to enquiries (contract; legitimate interests).

• Operate, secure and improve our site (legitimate interests; consent where required).

• Analytics & performance (legitimate interests; consent for non-essential cookies).

• Marketing communications (consent; or soft opt-in under PECR for existing clients about similar services). You can opt out at any time.

• Clinical care when you become a patient, on the basis of explicit consent for health data and/or where necessary for the provision of healthcare and legal obligations.

• Legal/regulatory compliance (legal obligation).

We do not use solely automated decision-making that produces legal or similarly significant effects.

Special category (health) data

Where you choose to share health information, we process it only for clearly explained purposes (assessment, care planning, safeguarding, regulatory compliance) with explicit consent and appropriate safeguards. Please avoid sending sensitive information via general contact forms; use our clinical intake routes.

Cookies, pixels & similar tech

We use cookies to keep the site secure and functioning (essential cookies), and—where you consent—to understand usage and improve performance (Google Analytics) and measure marketing (Meta Pixel/Google Ads, where enabled).

• You can manage non-essential cookies via our cookie banner and your browser settings.

• Essential cookies are required for the site to work and cannot be switched off.
  Browser controls: see help pages for Chrome, Safari, Firefox and Edge/IE for disabling or deleting cookies.

Sharing your data (recipients & processors)

We only share personal data when necessary, with appropriate safeguards:

• Hosting/IT/security providers.

• Analytics & advertising (e.g., Google Analytics, Meta) – typically independent or joint controllers for their own purposes.

• CRM/communications/booking tools (e.g., HighLevel/booking, email/SMS platforms) – processors acting on our instructions.

• Payment processors (e.g., Stripe) – independent controller/processor.

• Clinical partners/laboratories/couriers (only if you opt into clinical services and with appropriate consents/agreements).

• Regulators or law enforcement where required by law.

We do not sell your personal information.

International transfers

Some providers may process data outside the UK/EEA (e.g., USA). Where this occurs, we rely on lawful transfer mechanisms such as the UK Addendum to the EU Standard Contractual Clauses or other recognised safeguards.

Retention

• Website/marketing data: retained only as long as necessary for the purpose collected, typically up to 24 monthsfrom your last interaction (unless you withdraw consent earlier).

• Clinical records: retained per professional/legal requirements (commonly 8 years from last contact, or longer for specific categories).

Your rights

You have rights to access, rectify, erase, restrict, object, and data portability, and to withdraw consent at any time (without affecting processing already carried out). You also have the right to complain to the UK data protection regulator at ico.org.uk.
To exercise your rights, email admin@pw-therapy.com.

Security

We use appropriate technical and organisational measures to protect your data. No method of transmission or storage is 100% secure; we continually review our safeguards.

Children

Our services are intended for adults 18+. Minors may only use services with appropriate permission and direct supervision by a parent/guardian. Clinical services for minors follow separate consents and safeguards.

Messages from PW Therapy

With your consent (or soft opt-in where applicable), we may send newsletters or updates. You can unsubscribe at any time via the link in our emails or by contacting us. We may also contact you to answer queries or administer services you have requested.

Changes to this policy

We may update this policy from time to time. We will post the new version here and update the “Last updated” date.